Shipping and Returns

Shipping Policy

All items are carefully packaged inside the Vytria box, together with their official packaging.

All our products are in stock and will be dispatched from our warehouse within 24 hours after placing the order. If you make an order after 15:00 PM (CET) on Friday, on Saturday and Sunday, or during national bank holidays, it will be processed on the next business day.

Products are usually delivered within 3 business days to Europe/USA and within 5/7 business days to other countries. You will receive the link and tracking number to follow the shipment at any time. The delivery times indicated are estimates and may vary depending on the delivery area or the operations of the transport agencies.

Shipments to the Canary Islands, Ceuta, Melilla, or outside the EU may experience delays due to any eventual customs holds

We work hard to meet these shipping times, but there are occasions when they may not be met, such as customs clearance, etc…. If you have any problems receiving your order, please contact us at info@vytria.com. Whenever the shipment is delayed due to an unforeseen event at Vytria, we apologize and will inform you by email as soon as possible.

For orders to the Canary Islands, Ceuta, Melilla, or outside the EU, any customs charges or local taxes are not included in the price or shipping costs. These amounts will be borne by the buyer and must be paid upon receipt of the order or during its processing at the destination.

If the package cannot be delivered because the formalities have not been completed or customs payment has been refused, no refund will be possible.

We recommend checking the customs conditions of the destination country before purchasing.

PROBLEMS WITH MY ORDER

To offer you the best customer service, we kindly ask you to check that everything is in perfect conditions when you receive your order and if it is not, please contact us immediately so that we can offer you a solution.

Returns Policy

Didn't like your order? We are very sorry, and we will inform you of all the steps so that you can return it if you wish. 

In the event of a return, the shipping costs associated with the return will be borne by the buyer, unless the reason is an error or defect attributable to our store. If a shipment is made outside our logistics platforms or without our direct management, we will not be able to bear the cost or responsibility for it. This amount will be deducted from the amount to be refunded once the return has been received, reviewed and processed.

Remember that you have a period of 14 calendar days after receiving your order to request the return. 

If you have any questions, please contact us at this email: info@vytria.com. All returns received after the deadline will not be accepted.

HOW CAN I MAKE A RETURN?

It is important to note that to make a return, the item to be returned must be in the same condition in which it was received, unused and have all the tags and original packaging.

If you have a customer account with Vytria you can request the refund from it and if you do or do not have an account, you can do so by following these steps:

1. Go to our returns page
2. Enter your order number and zip code.
3. Download the return label.
4. Prepare your package following our instructions: It is imperative that all items you wish to return are packed in their original packaging and branded boxes. IMPORTANT: all returned glasses that do not have the security tag without being tampered with will be refused and no refund will be made. We also recommend you reuse our shipping box to minimize the residual impact. When it is not possible to use Vytria's packaging, you may use any bag or box that guarantees that the returned items arrive in perfect condition, otherwise we will not be able to proceed with the corresponding refund.
   
5. Deliver the return.
6. Once the return has arrived at our facilities and our returns department has verified that everything is in perfect condition the refund of your return will be made within a maximum period of 7 days using the same method of payment.

If you have any doubts about making a return, you can send your query by e-mail to: info@vytria.com

RETURNS FOR RAY-BAN META, OAKLEY META AND EVEN REALITIES 

Ray-Ban Meta, Oakley Meta, and Even Realities products stand out for their innovative nature and for offering an experience unlike any other glasses on the market. Their unique features make them exclusive items, something that the brands themselves have sought to reflect through their packaging.

Each Ray-Ban Meta is delivered properly packaged and sealed, to ensure its integrity in transit and avoid any kind of manipulation.

In order to guarantee this exclusivity and given the technological characteristics of the product, once unpacked, the Ray-Ban Meta sunglasses cannot be returned, since their shipment in inadequate or unsealed packaging may damage the article.

RIGHT OF WITHDRAWAL

You have the right to withdraw from this contract within 14 calendar days without giving any reason.

The withdrawal period will expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired physical possession of the last of those goods.

To exercise the right of withdrawal, you must notify us at DIAGONAL EYEWEAR S.L., Rúa Papa Juan XXIII, 5, 32003 Ourense; telephone 621624347 and email address info@vytria.com, of your decision to withdraw from the contract by means of an unequivocal statement (e.g., a letter sent by post or email). You may use the model withdrawal form below, although its use is not mandatory.

You also have the option of completing and submitting the model withdrawal form or any other unequivocal statement electronically through your customer account or our website https://vytria.shipping-portal.com/rp/. If you choose this option, we will communicate the receipt of such withdrawal to you without delay on a durable medium (e.g., by email).

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of this right before the withdrawal period has expired.

CONSEQUENCES OF WITHDRAWAL

If you withdraw from this contract, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method we offer) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make such reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any expenses as a result of the reimbursement. We may withhold the refund until we have received the goods, or until you have provided proof of their return, whichever condition is met first.

You must return or deliver the goods to us directly, without undue delay and, in any case, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The deadline will be considered met if you return the goods before the end of that period.

You must bear the direct cost of returning the goods. You must return or deliver the goods to us directly, without undue delay and, in any case, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The deadline will be deemed to have been met if you return the goods before the end of that period.

You must bear the direct cost of returning the goods.

You will only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The right of withdrawal shall not apply to contracts relating to:

- The supply of goods made to the consumer's specifications or clearly personalized.

- The supply of sealed goods that are not suitable for return for reasons of health protection or hygiene and have been unsealed after delivery.

WITHDRAWAL FORM TEMPLATE

– For the attention of DIAGONAL EYEWEAR S.L., Rúa Papa Juan XXIII, 5, 32003 Ourense; email address info@vytria.com:

– I/We (*) hereby inform you that I/we (*) withdraw from my/our (*) contract of sale of the following goods/provision of the following service (*)

– Ordered on/received on (*)

– Name of the consumer and user or consumers and users

– Address of the consumer and user or consumers and users

– Signature of the consumer and user or consumers and users (only if this form is submitted on paper)

– Date

If you have any questions about making a return, you can send your query to this email address: info@vytria.com